So, so, so , so bad. They made a request to upgrade a request to cancel. Hello bestmed.

I thought it would be easier to just improve my inferrior service with Fedhealth than it would be to cancel, then wait and start over with another provider.

So I ask fedhealth to contact me on 2 of their 3 top plans.

Nobody calls or emails.

So I send a DM.

I then have to argue with an agent for 30-45 minutes over if I did or didn't send a request and that I don't qualify unless I am dying...or I must get the reference number. I mean, those 2 things are very similar.

2 of the most difficult things in life; being near death, and not having a reference number. Clearly the only 2 important things and fedhealth clearly only deal with people who are near death or have a reference number on a previous conversation.

Realising this call center agent's obsession with anything but what I am trying to achieve...I have now gone from offering them at least twice my installment to none.

Now the agent wants to argue that I need to cancel before the 1st of the month. "Faith" - the 17th of july is before the 1st of august.

The low, low, low level of delivery at FH is astounding.