So so fed up

My son was due to go in for a minor surgery on the 26 October 2020. Only found out at the hospital that he was not fully covered, even though I spoke to a lady by the name of Antoinette on Friday and she assured me that I was. Had to pay an extra R5600 just to get my child admitted. I am so sick and tired of complaining about Fedhealth. Even after sending multiple emails to both Antoinette and Bernice and making more than 7 phone calls and being kept on hold, I still have not received a response.