SO MUCH FOR FAMILY TAKING CARE OF FAMILY

I have a good mind of cancelling my membership with Fed health and move to Discovery. I called the customer service yesterday and a Matsediso advised me that they are experiencing a high volume of calls and she cannot help me and promised to call me back in a few hours. It's exactly 24 hours now and no call back.<br> <br> What irritates me with Fed health is that nothing seem to be in order. On the 18th November I had a chat with a Claire via the web-chat and she promised to add a FP as I was required to do so. My surprise is still get e-mails that I need to nominate a FP after I was told it will be done. I find the level of service being offered by Fed health very unsatisfactory and sub-standard. Family takes care of family I'm not so sure if I still want to be part of such family<br>