So much for being part of the family and we care for you!

My mother fell and broke her leg in August 2017 and was in hospital for 6 weeks. I have been trying since 21/09/2017 to have her related claims paid as a PMB and am getting nowhere - it seems like they intentionally drag things out in the hope that you will go away and that they dont have to cover PMB's. I have tried to escalate on a number of occasions but am never able to get through to anyone senior, call centre agents are not informed on PMB's, no contact details for any Managers, Excecutives etc are ever given - I am told that's not the process! Yesterday I called again for feedback and was informed that they don't know when the medical panel will sit again and that I must just wait for feedback. Wait til when?? How ridiculous is it that a scheme the size of Fedhealth arent able to provide feedback on inquires raised 3 months ago. In the meantime my mother who is a widowed pensioner is being threatened with legal action for the outstanding balances on her accounts that run into thousands of rands. It's not enough that she had to go through the trauma of coming close to death and being hospitalised for 6 weeks, she now has the financial worry of not knowing if these accounts will ever get paid. I can understand why there are so many poor reviews the service (the little that there is) is pathetic to say the least.