So disappointed, still have not received my payment.

I have never had such bad service from a company who apparently "takes care of family". My wife had c section done more than a month ago. I had to pay the surgical fee to the doctor before the c section and claim back from Fedhealth medical aid. I submitted the claim MORE THAN A MONTH AGO! I received sms that the amount due to me would be paid on the END OF JULY. I had not received anything and early August i made inquiry to find that Fedhealth "made the payment to the doctor instead" by accident but they would log a reversal and pay me once the reversal had gone through which takes 7 working days. Well we are way past 7 working days and multiple messages and emails later requesting payment or an explanation i get an email saying they not going to pay me because the invoice payments and statements dont add up??? Now i dont know anymore i am still looking for my payment and still looking for answers to my questions i dont know what they want me to submit?? The original claim was approved and payment was to be made..it was but to the incorrect person now i must wait for them to correct their mistake? And wait for them to correspond with me. I wonder what would happen if i accidentally paid my subscription to incorrect bank acoount...oh but wait i will pay you just let me reverse that payment...uhm sorry Fedhealth you have really really disappointed me. I have been a member for 10 plus years and always spoke highly of Fedhealth to friends and family....but seems like Fedhealth is all about themselves not sure why they use the words "family takes care of family. For life" I want my R7000!!!!!