EF
Elaine F
1 reviews | Active since Aug 2016
09 Jan 2019, 13:27
SLOW SERVICE
On the 11th December I sent my plane ticket and a request to collect my February medication in January as I will be overseas. I followed up a week ago and was told it was with the department to authorise. To date still nothing!! 4 WEEKS to process a simple request, I'm not asking for much!!! I would seriously like to know what's happening. The service at Fedhealth has steadily grown worse over the years, time for a change.
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Replies (4)0
Replies (4)
Fedhealth Medical Scheme's replyOfficial
10 Jan 2019, 08:57Thank you so much for your review we will be in touch.
Kind Regards
The Fedhealth Online Team
Kind Regards
The Fedhealth Online Team
Fedhealth Medical Scheme's reply10 Jan 2019, 08:57
Official
Thank you so much for your review we will be in touch.
Kind Regards
The Fedhealth Online Team
Kind Regards
The Fedhealth Online Team
EF
Elaine F's updateReviewer Update
19 Jan 2019, 15:22It is now the 19th, 10 days later and you HAVE NOT been in touch. This has to be the worst service ever, and you really don't care. We go overseas tomorrow without the right amount of chronic medication. It is 6 weeks since I app**** to receive February's medication a few days early and NO RESPONSE. I am totally disgusted!!
EF
Elaine F's update19 Jan 2019, 15:22
Reviewer Update
It is now the 19th, 10 days later and you HAVE NOT been in touch. This has to be the worst service ever, and you really don't care. We go overseas tomorrow without the right amount of chronic medication. It is 6 weeks since I app**** to receive February's medication a few days early and NO RESPONSE. I am totally disgusted!!
EF
Elaine F's updateReviewer Update
19 Jan 2019, 15:23It is now the 19th, 10 days later and you HAVE NOT been in touch. This has to be the worst service ever, and you really don't care. We go overseas tomorrow without the right amount of chronic medication. It is 6 weeks since I app**** to receive February's medication a few days early and NO RESPONSE. I am totally disgusted!!
EF
Elaine F's update19 Jan 2019, 15:23
Reviewer Update
It is now the 19th, 10 days later and you HAVE NOT been in touch. This has to be the worst service ever, and you really don't care. We go overseas tomorrow without the right amount of chronic medication. It is 6 weeks since I app**** to receive February's medication a few days early and NO RESPONSE. I am totally disgusted!!
Fedhealth Medical Scheme's replyOfficial
27 Mar 2019, 14:47A consultant has tried contacting you and was unsuccessful, however an email has been sent to you
Fedhealth Medical Scheme's reply27 Mar 2019, 14:47
Official
A consultant has tried contacting you and was unsuccessful, however an email has been sent to you