Shoddy Administration and Account Porcessing

This year I decided to make use of the medivault / wallet. What a shambles. Accounts I have paid for where I simply wish staff to process for threshhold and tax purposes get credited back to me - that is - when staff actually process these submissions. It takes about 5 emails to get them processed. Then I advise them the account is paid in full, simply process for threshold and tax purposes, and they dont. They still reimburse me. What a lousy service offering this is. Rather choose a Medical Aid where accounts are processed correctly and according to member requests.