Shocking Shocking Shocking Service

<p>My wife has been on the Fedhealth Medical Scheme on a Hospital Plan since the start of 2015. I joined the medical aid in October with the hopes of upgrading our scheme to include more comprehensive cover and of becoming the primary member. SO THIS IS WHAT HAPPENED...</p> <p>The medical aid failed to change our details to make the primary member until I lodged a query in January. </p> <p>By April 2017 Fedhealth had failed to deliver our medical aid cards (after 4 different people promised couriers and postal deliveries)</p> <p> </p> <p>I eventually visited a Fedhealth consultant in PE to discover the upgrade they permitted had NO HOSPITAL converage in the entire PE. The closest hospital was more than 3 hours away!</p> <p> </p> <p>SO I am paying more and now have no Hospital Cover.</p> <p> </p> <p>After discovering the predicament my wife and I were placed in I wrote FedHealth a letter requesting a downgrade to a Hospital Plan, which they have just rejected.</p> <p> </p> <p>WOW! What service!!!! How can a medical aid in good conscience upgrade you without indicating you will not be covered in your area!!!</p> <p> </p> <p>What options are we left with? I have now got to write to the Council of Medical Schemes to seek assistance. The crazy thing is that I used a broker who called the medical aid and they were apparently misinformed as well, resulting in my wife and I being placed on the incorrect scheme. </p> <p> </p> <p>And who suffers....the valued customer!</p> <p> </p> <p>SHOCKING SHOCKING SHOCKING!!!!</p> <p>Whatever you do....DO NOT CHOOSE FEDHEALTH if you want SUPPORT that MATTERS when you NEED IT MOST!</p>