Shocking service WOW!

I initially put on a complaint on HP on 02/07/2015 to date nothing has been done on my uncle's policy.<br> Clearly this people don't want to refund the money due to this ill man, I have spoken to a couple of customer service consultants who after putting me on hold for more than 20minutes and s****ped around for answers told me the savings department is busy and will not be taking my call, I asked for the saving's department manager the consultant told me he is not allowed to give the name of the manager WOW, now I have heard it all.<br> Obviously he is getting instruction from his senior so I asked to speak to his manager- yes you guessed it, it was another 25 minutes wait while I was being forced to listen to their stupid music, while on the other hand I am paying for this call- finally lady by the name of Mandisa came to the phone - she informed she is the team manager on the floor- she informs she spoke to the savings department and everything is in order and payment will be made on Thursday 30/08/2015- well I am not holding my breathe, so far they have broken every promise they made to me, I asked Mandisa to give me Anthe'as manager she put me on hold (AGAIN)