Shocking service received

I informed Fedhealth that I will be terminating my membership on 4 February 2020. Not one call received from them. I gave my one month calendar notice which would then end 31 March 2020.

They just sent me my membership cancellation certificate and to my surprise still deducted on 1 April 2020 stating they do so in arrears? All my premiums were paid to date.

No contact from them explaining anything prior to my cancellation date or that they will still deduct.

The reason for me cancelling is because of no information/cintac given with regards to the medivault monies I now had to pay myself and them not deducting as per last year. So come January I had no funds for medication ect.

I have been with this medical aid since I was born. That is 28 years and this is how you treat clients. This is not a little amount you pay a month to be covered for medical reasons.

Not acceptable at all.