Shocking Service from FEDHEALTH

Good Afternoon

I have reached the point of really being disappointed in the service I'm as a client are receiving from Fedhealth Medical Scheme.

So in the beginning of December I made my monthly payment at a ATM a per every month or the pass view months. I'm unemployed at current and in my financial situation i did budget for my medical payments each month, making sure I pay it in with correct references as per Fedhealth instructions to their clients.

This month, Fedhealth sends me a email stating my medical aid account has been suspended due to non payment, i payed them on 28 November 2021, so its weekend and being a person that values his health and my mental health as i am affected by mental health i high regard, i always want to be sure my medical aid account status is in running condition in case of a emergency. So being on the road or away from residence and not having the deposit slip on me, I make another payment to correct the status of my account.

After my stutus being activated only the 6 th of December 2021 again, and a extra debit order for a amount unrelated to my monthly payments have been deducted aswell, ive emailed Fedhealth accounts department, gave my information, proof of payments and asked 2 things to start after explaining my position.

Please refund me my second payment and please stop debiting my account through means of debit order.

So i receive feedback that i need to forward proof of payment, and i reply and forward both payment receipts to accounts department after which i get told that im wrong and there is a arrear status on my account which was not there to start of with. The person in the accounts depart ignored all my requests and when i asked for my fund to be refund came up with comments of i should be aware that after a certain date funds are allocated and the extra debit order a arrears on my account.

I then asked to speak or be helped by a different person (ignored a few times) I requested a refund and explanation (ignored) requested a summary of my account on paper ( i received a image of a piece of a screenshot, a spreadsheet, with no marking or stamp proving or stating its a official document.

Then i asked for the mangers details of the person helping me, i received a email link that bounces back or do not exist on Fedhealth or Medscheme's email data base.

after all this and numerous emails, on line chat to custumer services in Fedhealth portal and lodging complaints after compalints, i receive notice that management will phone me back.....

I was phoned, not by management but by Fedhealth sales trying to sell me medical aid.

Lodged a complaint with the sales representative, after being told that my complaint is on their system and need to be dealt with still.

After all this i received a email last week stating someone will still contact me.

So now i have to be brutally honest, Fedhealth medical scheme has problems with their staff, they are untrained and should not be dealing with customers in any way like I have been and still are being dealt with.

If the staff is a problem, where is management, what is being done not just to my problem but all the other clients.

Look at the complaints on this site, easy to see what is wrong.

And today I going to make a statement, if this is how you treat me, me having a mental health problem which Fedhealth knows about and they do contact me once a year to hear if I'm still coping and how I'm doing, which I respected, but even doing that, Fedhealth can stop doing this, because your financial department and your other staff members dont care about your clients.

3 years ago I gave Fedhealth 5 stars, today i am disgusted in the service being given.. utterly shocked.

Ive now waited December, January and now we going into February and still no results from Fedhealth.

ps. watch out for the voice and the power of a customer