Shocking service!

Item: Fedhealth Medical Scheme
Rating: 1
Author: Dexter A

Can someone not get an interim statement throughout the month to submit to gap cover?

I have spent hours on the phone trying to get my claims processed from two weeks ago?

Why is it such a fight???

You can clearly see there is a tickbox mentality in your call centre and no one, and I mean no one can use their common sense to assist and get my claims resolved. Or maybe it’s just because no one really cares.. as long as you getting your premiums every month hey!?

Helpful (0)

Replies (1)

Fedhealth Medical Scheme's replyOfficial

11 Oct 2024, 08:55

Dear Member,

Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.

Best wishes,

Fedhealth

Fedhealth Medical Scheme's reply11 Oct 2024, 08:55

Official

Dear Member,

Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.

Best wishes,

Fedhealth