SHOCKING SERVICE

I have never had an issue with fedhealth until today.

I called Fedhealth to find out the status of an on-going claim I submitted on and how their refund process operates. I was informed that Fedhealth would only be refunding me a very small fraction (ie. approximately R200.00) of the bill I paid for a specialist consultation (ie. approximately R2 600.00).

The consultant proceeded to inform me that I have already reached my threshold for 2024. I asked him how is that possible as I have not seen a doctor since 2024 except the specialist I recently saw. I was then out on how for a very long time and upon the consultant getting back to me, the line was put down on me.

I then called Fedhealth yet again, explained the same story and was put on hold yet again for for a very long time. The line then also went dead. I am disgusted that this is the service being provided to customers. I have not been contacted by either consultant. No one has gotten back to me. I will be cancelling my membership.