CP
Candice P
1 reviews | Active since Jan 2014
07 Jul 2024, 14:33
SHOCKING HORRIBLE SERVICE
Absolutely horrible service from their brokers- I enquired a while ago about one of their plans- the broker told me things which I found out later was completely FALSE. Now I am stuck without medical aid (I did not accept options with my new employer based on what FEDHEALTH told me- who I thought would be a better option for me) I have run out of time to get myself covered as I previously cancelled with another medical aid. All because of V A L E N T E E N , who then later tried to pass the buck - did not respond or acknowledge her LIES and then even that person that she rubbed me off on- did NOT contact me .. PATHETIC SERVICE IS AN UNDERSTATEMENT !
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Replies (2)Fedhealth Medical Scheme's replyOfficial
08 Jul 2024, 09:34Dear Member,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.
Best wishes,
Fedhealth
Fedhealth Medical Scheme's reply08 Jul 2024, 09:34
Official
Dear Member,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.
Best wishes,
Fedhealth
CP
Candice P's updateReviewer Update
19 Jul 2024, 20:33YOUR CONSULTANT HAS BEEN "RESPONDING" FOR THE LONGEST TIME. STILL NO ONE HAS TAKEN ACCOUNTABILITY FOR THE LIES TOLD TO ME ABOUT NO WAITING PERIODS OR GIVEN ME PROPER INFORMATION REGARDING WAITING PERIODS -PERIOD. ASKS ME FOR A CONVENIENT TIME TO CALL AND THEN DOESNT CALL .. IT SEEMS TERRIBLE SERVICE RUNS THROUGHOUT THIS COMPANY
CP
Candice P's update19 Jul 2024, 20:33
Reviewer Update
YOUR CONSULTANT HAS BEEN "RESPONDING" FOR THE LONGEST TIME. STILL NO ONE HAS TAKEN ACCOUNTABILITY FOR THE LIES TOLD TO ME ABOUT NO WAITING PERIODS OR GIVEN ME PROPER INFORMATION REGARDING WAITING PERIODS -PERIOD. ASKS ME FOR A CONVENIENT TIME TO CALL AND THEN DOESNT CALL .. IT SEEMS TERRIBLE SERVICE RUNS THROUGHOUT THIS COMPANY
