SHOCKING!!!!! FRUSTRATING!!!!! UNACCEPTABLE !!!!

My account has been suspended. FedHealth didn't tell me that, the pharmacy did. Firstly no communication from them as a medical provider that WE the CUSTOMER pay a service for. Secondly, I have been given the following amounts since Tuesday that I owe. R816 I paid that, then I'm told on the weekend that I still owe R816 to which I sent the proof of payment again. Then as of this morning according to Lorrain Methula i owe the following Total Medivault outstanding as at: 10 July 2023 R10,618.00 (this is a forecast that goes up to 2024 - I won't be a client for that long) Total contribution outstanding as at: 10 July 2023 R1958.00

Then according to Mary R on the chat support i owe" Credit controller has advised outstanding amounts for contributions R1,958 and your vault R2,032.00"

Please understand that i am happy to pay my account but WHAT AMOUNT???? Ive gone as far as doing a recon for them. This is simply unacceptable and when i ask for this to be escalated i get told it is what the credit controller has said. I want this issue sorted NOW. I currently have a 9-month-old not insured not because i cant pay but because Fedhealthy simply cannot get my account in order, this is unacceptable. I also get told that if i don't pay the amounts my account won't be reinstated, How the F#### am i meant to pay an account no one can give me a proper amount for. SHOCKING!!!!! FRUSTRATING!!!!! UNACCEPTABLE !!!!