Shocking Customer Service

Fedhealth is clearly not bothered or devoted in resolving queries or complaints from their clients. I have been struggling to resolve an issue for two months now, and still not resolved. And this is not even me wanting them to pay more for something I claimed for. No, I actually paid them an additional amount towards my Medivault contribution, so that it get's settled quicker. But they cannot seem to comprehend how to allocate or distribute this payment, because the additional amount is still not deducted from the total amount I need to repay for my Medivault. I have been on webchats on three different occasions, being told it will be escalated to the credit controllers. I have requested for a credit controller to phone me, which did not happen. I have requested that a manager phone me back, which was also apparently escalated, three days later and I'm still waiting for the call. I have emailed my query, by now a complaint to Fedhealth, still no response. The absolute disregard you show towards your client's is shocking to say the least. Hopefully you still care about what people write on Hello Peter, and a manager will finally phone me back. This review could have been avoided if you provided just a little bit of customer service.