Shocking Customer Service

So apparently Fedhealth has a system issue, that has been ongoing for two weeks already. You cannot transfer funds from your Vault to your Wallet because of this, and neither can they for some reason. If you transfer funds now it will only be available in 2021. What is the use of that, my wife and I are sick now and want to buy medicine now, not in 2021. Been trying to sort this out for the past two weeks. And today I had a live chat with Sifiso. He was arrogant, disrespectful and not very helpful. Straight up refused to give me his last name, also refused to give his managers last name or email address. Saying I don’t need it. Probably the worst customer service I have ever received. This person is setting a poor, distasteful and shocking image for your company.