SHOCKING ...CALL CENTRE HORROR

Item: Fedhealth Medical Scheme
Rating: 1

I just called Fedhealth 15 minutes to 5pm with a query I logged almost 2 weeks ago and as soon as it hit 5pm the call was muted after being put on hold for the whole time ...I work for a call centre Myself and i know the tricks and have the recording of who I spoke to , I want FEDHEALTH to sort out my query and the advisor in question to apologise

Helpful (0)

Replies (2)

Fedhealth Medical Scheme's replyOfficial

12 Dec 2019, 08:41

Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team

Fedhealth Medical Scheme's reply12 Dec 2019, 08:41

Official

Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team

Fedhealth Medical Scheme's replyOfficial

12 Dec 2019, 13:01

A consultant has been in contact with you and detailed feedback has been provided.

Kind Regards The Fedhealth Family

Fedhealth Medical Scheme's reply12 Dec 2019, 13:01

Official

A consultant has been in contact with you and detailed feedback has been provided.

Kind Regards The Fedhealth Family