Shocking bad service from Fedhealth

After being a Member of Fedhealth since 1995, my medical aid was suspended on 1 November without any notification and without any reason. No SMS, no Phone call, no e-mail. Nothing. I have never been late with a payment, never skipped a payment and unknowingly took my youngest son the Emergency department at Flora Clinic only to be notified in front of other patients that my Medical Aid has been suspended. Embarrassing to say the least. I drove to the Flora Centre walk in Client centre where I seemed to have been helped by a lady and gentleman and after providing with proof of payments for the last 3 months and supplying bank statements and promisses that the suspension would immediately be lifted, nothing happened. I went back to the centre, but was greeted by closed doors as I arrived a few minutes after closing. This move from Fedhealth has very serious life changing repercussions should any of my family be involved in an accident of some sort only to be taken to some hole as my VERY expensive medical aid which I have been paying for since the mid 90’s have been suspended. I intend taking the matter further. This leaves a very bad taste in my mouth.