Shameful medical aid - STAY AWAY!!!

In June I contacted Fedhealth for myself, my partner and my daughter to join. I spoke to Valenteen at the time. After joining I didn't think much afterwards. I was aware of my waiting periods imp**** for 2 conditions in which I have, a 3 month general waiting period for my partner and according to Valenteen, my daughter has NO waiting periods! I went to the doctor for simple flu, and there I learn NOTHING is covered!! <br> <br> I contacted the call centre to find out why & I see that all members have 3 month general waiting periods and not like Valenteen discussed with me! I requested my membership certificate which I was told was already sent to me, in this case IT WAS NOT!<br> Yesterday, 6/08/2015, I received my membership certificate backdated 24 June 2015, I now learn that I am not covered for other conditions on the spine, lower back, nerves, pelvis etc etc...... I've never had these conditions in my life!!!<br> Even upon joining I requested EFT's for payment, I did my payment with a Proof of payment and STILL my account gets debited!!!<br> This is the worst medical aid I've ever had to deal with in my life! Nothing was discussed with me beforehand! <br> So, I want this policy cancelled now!