Service always "escalating" but never sorted out

<p>My previous employer paid my medical aid and joined e to Fedhealth. At the end of March I was retrenched and my medical aid was terminated - which I expected. In April I contacted Fedhealth with regards to continuing my membership. The representitive told me it was best to keep that membership terminated and apply for a new one, which I agreed to. Thus xpecting my membership to be active from the 1st of May 2016. A few days later I receive another call from Fedhealth, and I tell the person that everything has been sorted out thank you. </p> <p> </p> <p>On the 1st of May 2016 an April premie was subtracted from my bank account - since I spoke to them in April I received no correspondence. Not postal or via email. When i queried the premie that was subtracted the matter was "escalated". I followed up a week later and the matter was still "escalate". I followed up again since I haven't received anynew membership information and I was under the impression that I had no medical aid. Finally, at the start of June I was told that my old membership was reinstated in April- hence the premie taken from my account, and that the new application was declined. I once again queried that I had to pay for a service which they didn'ttell me was reactivated, t was "escalated".</p> <p> </p> <p>Finally last week I receive a call from someone else from Fedhealth, to which I had to explain the issue 3 times in one conversation. This person tells me that they sent me an email in April - oh, joy to my previous employer's email address. This, after I told them in APRIL that communication should be through my personal email account. I gave them my new address and telephone number. Last week I got an email saying my inormation has been changed. yes, to the wrong information. I sent another email pointing out that the information is wrong and that I would like to have my membership cancelled because of their lack of service. They changed my information again but did not acknowledge anything else.</p> <p> </p> <p>No one has of yet taken responsibility for or sorted out the money taken from my account. This is the worst service I hae ever experienced from a company that is supposed to make medical expenses easier to handel.</p>