LM
Lesedi M
1 reviews | Active since Jan 2019
26 May 2022, 10:35
Self-service options are not user friendly
I’ve been trying to use the Fedhealth in-app chat bot and WhatsApp line to try get assistance regarding my son’s medical aid which has apparently exhausted.
I’ve tried resolving my query myself but the app isn’t taking my updates. I’m trying to sort out my son’s wallet, a wallet I thought I was still paying to top up.
Given that I’m doing all this from outside the country, it has been a real hassle trying to find someone to assist
Helpful (0)
Replies (2)0
Replies (2)
Fedhealth Medical Scheme's replyOfficial
26 May 2022, 11:10Dear Member,
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply26 May 2022, 11:10
Official
Dear Member,
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
LM
Lesedi M's updateReviewer Update
26 May 2022, 11:13Kindly ensure that the consultant emails me as it seems you can not call international numbers
***
***
LM
Lesedi M's update26 May 2022, 11:13
Reviewer Update
Kindly ensure that the consultant emails me as it seems you can not call international numbers
***
***