Rude staff and unresolved query!

I am so utterly disgusted at the way in which Kidi/Kili(call centre agent) spoke to me just a few minutes ago. I called in to report a concern regarding a dentist who extracted my wisdom tooth,well aware that the claim isn’t reflecting yet.

Not only was this agent impatient,but rude and spoke to me in a condescending manner. When I asked her to rather put me through to “authorisation” her response was “ok!…” then she muted and kept me holding instead! If this is the type of service and lack of urgency FedHealth agents provide,then I highly recommend another medical aid! Rather pay extra for great service & respect!