NT
Nthabiseng T

1 reviews | Active since Jul 2020

13 Jul 2020, 10:00

Rude Investigators who treat clients like they are *********.

I changed medical aids because I wanted to add my husband under my cover. At the time I did not know I was pregnant. Little did I know that that fedhealth will make the pregnancy a nightmare. I just had a call from a very unprofessional investigator trying to find out why I didnt disclose that I was pregnant. She was very rude and wouldn't let me talk. It felt like I did a crime and I must defend myself to a judge.

0
Replies (3)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply13 Jul 2020, 10:46
Official
Thank you so much for your review we will be in touch shortly.

Kind Regards
The Fedhealth Online Team  
 
NT
Nthabiseng T's update13 Jul 2020, 15:45
Reviewer Update
You called me while I was in a meeting. Could you call me back. I tried calling but the number does not go through.
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply14 Jul 2020, 16:13
Official
A consultant has been in contact with you and detailed feedback has been provided. 

Kind Regards 
The Fedhealth Family