EG
Emma G

1 reviews | Active since Apr 2014

04 Mar 2015, 17:41

Ridicuolous new claims system costs time and money

Fedhealth have just introduced a new system whereby a patient can not see a specialist without visiting a GP. This means that I can no longer see my specialist for my chronic BMP condition. I now have to go to my GP to get a doctor's letter to see my doctor of over 2 years. I have raised this with them only to get the overly enthusiastic PR **** with a preppy brochure to explain to me how they are going to make everyone's life more difficult in a typical medical aid scheme to save more money at their patients expense - because of course the patient now has to pay for 2 doctor's visits and not one. There is no claiming for that. <br> <br> I did not sign up for this scheme. I would never have signed a contract like this. I had no choice so where do I claim back for the inconvenience? My contract entitles me to 15 free specialist visits a year now I have to add on R500 odd rand to each visit - they are never going to cover that. <br> <br> My doctor now refuses to deal with Fedhealth. <br> <br> This is ********** treatment to patients and no amount of colourful brochures will make up for the time and money hundreds of thousands South Africans are going to waste to save Fedhealth money.

0
Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply05 Mar 2015, 09:26
Official
Hello penguinducky,

Thank you for taking the time to let us know that you are less than happy with the service you have received.
We will do some investigating and get a consultant to contact you as soon as we have a result.

Kind Regards
The Fedhealth Online Team