AK
Adele K

1 reviews | Active since Oct 2009

28 Aug 2020, 19:19

Ridiculous reasons for rejecting in hospital claims.

Fedhealth has rejected the blood grouping tests during the birth of my child as they claim I had no authorisation as the authorisation was in my name and not my son's name. How on earth do they propose that I get a separate hospital authorisation on an unborn child for services that form part of the birth? You can't get authorisation before admission as he wasn't born yet and on email, they claim that I should have gotten authorisation while in hospital. This is not a reasonable request and it is a ridiculous expectation to expect a patient to get authorisation from the operating theatre or immediately afterwards for a test that you have absolutely no idea is excluded from your hospital authorisation.

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply31 Aug 2020, 08:40
Official
Thank you so much for your review we will be in touch shortly.

Kind Regards
The Fedhealth Online Team

AK
Adele K's update24 Sept 2020, 12:16
Reviewer Update
I am still having absolutely no luck even though I have been contacted a few times that it will be resolved.