Response time of 3 months and counting....what must one do to get a reply??

<p>I have at least 9 call centre references for my enquiry that been going on since September 2017. To date I could still not be help. Every time you just get another reference number, a promise of a call, which you never get and that the matter is being escalated to the fund manager. Whenever you ask to speak to a supervisor, thet are always in a meeting. </p> <p>What must one do to get a reply??</p>