1 reviews | Active since Mar 2015

10 Feb 2016, 15:48

Registered on a wrong option

Last year I enquired to join Fedhealth. The agent that phoned me then give me the Entrysaver option. I specifically asked him if we can use our own Gp's and own Hospitals as we dont want a Network option, his answer to this was Yes. The second time he phoned me I asked him the same question where he again answered YES.<br> Only to find out today the following:<br> Abby<br> yes, all our calls are recorded<br> If you make use of a non network hospital on the maxima entrysaver plan for a planned procedure, you will have a co-payment of R5270.00<br> If you make use of your own GP, you wont have access to the unlimited GP benefit once the savings have been depleted.<br> This wasn't even mentioned in the conversations. And the recordings can be listen to<br> So in other words Ive been misleaded and **** to, is this what Fedhealth is all about. I'm very dissapointed because of this. And really regret my change in medical aid right now.<br> I want this fixed or Im cancelling I dont want a Network option as Im travelling and some places dont have network hospitals. So in other words im *****ed at this stage

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Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply10 Feb 2016, 16:06
Official
Hello MariskaPretorius,

Dear Fedhealth family member, we appreciate your feedback and are sorry to hear that you had an unpleasant experience. Please note that we will do everything in our power to get to the bottom of this and get in touch with you. Your membership experience matters to us.

Kind Regards
The Fedhealth Online Team