refusing to refund R2349 as promised after double debit and another 1 failed debit order

In the month of February, I requested my debit order day to be 25th and no longer 31. On the 27th the 2 debit orders (total R2349x2=R4698) were deducted successfully from my account, and I contacted Fedheath as a result I was untruthfully advised to change to arrears payment method, which I did and I was told I will get a refund of my R2349. I was told by 2 Fedhealth officials that I will get my refund Then month end the 3rd R2349 was unsuccessful due to a changed date and they told me not to worry...? Where are your honesty in managing our accounts? Now that refund from the first batch has not happen you guys are refusing profusely…? Do you think I have a whole R4698 on a month to give to you and tolerate your untruthful service? Is this not ***** to keep my money with you unauthorized? There's never a day I'm not frustrated with this cover since I was migrated by TopMed... Then last month I was told my account will be suspended for me to par R600...I did my own financial reconciliation only to find that I paid extra with R600 and one payment for December was not considered. Mind you had I not raged and did my own recons on this matter it would be not known... I'm utterly disgusted by all of you and your untruthfulness