Refusing to cancel my medical aid

I have requested that my fedhealth membership be cancelled, on Monday 27/08/2018 I was called and missed the call. On Tuesday 28/08/2018 I was called and spoke to the lady in the retensions department who advised that she would call me back on Wednesday 29/08/2018. Today 30/08/2018 11:36am still no call back.

I then chatted to one of your agents online, WOW am I glad I decided leave please see conversation below, Not even a Mam or Mrs Beukes disgusting

Darren (Customer Service)Hello Rene. How may I help you? Rene ********** 6810 -membership number. I was supposed to be called back yesterday to finalise the cancellation of my medical aid I still have not received a call Darren (Customer Service)Thank you, for security reasons please confirm your ID number and email address. Rene ********** 019086 and email address ********** Darren (Customer Service)Thanks Did you log a request to cancel? ReneYes it was already lodged and they called me on Tuesday afternoon and said they would call back yesterday but they did not, I dont understand why this process is taking so long Darren (Customer Service)Thanks One moment please As per *** you will still be called The turn around time is 3 to 5 working days ReneI am going to log this on hello peter now I was distinctly told I would be called back but this process is now purposely being prolonged Read Darren (Customer Service)But the query is still within the turn around time You will be called back. ReneWho are you speaking too, I am a client and you are not even addressing me as a client?Delivered

Rude beyond measure please just get someone to call me to cancel I have had enough problems with this medical aid