Refuse treatment for PMB condition even though CMS has ruled to fund it?!!!

I am absolutely shocked by the appalling service I have received from Fedhealth as a very long term member. I have tried for more than a MONTH to get urgent in hospital treatment approved!!!! After eventually going to the CMS they said Fedhealth should pay for it from exgratia. I sent a letter of motivation to Fedhealth on Friday This morning I followed up and AA's told to complete the form. Your utterly *********** call centre have still not sent me the exgratia form. Some of them has no idea what exgratia is! Not once in this 30 days has Fedhealth ONCE phoned me to follow up. I have wasted thousands of rands in airtime. I'm unable to work, breathe and swallow becailuse of my neorological condition. It's now a month down the line and I'm no where even close to get this treatment!!!!! Not ONE of my emails have been attended to. I CAN NOT wait another day for this treatment and now I know from experience this exgratia thing can take up to six months!!!!!!! My member number is ***