CW
Cindy W
1 reviews | Active since Aug 2016
18 Feb 2026, 13:30
Refund taking forever!!!
I sent a claim on 19 January, to be refunded to me. Queried on 4 February, the agent said it's on pay status but there's no payment date. 17 February I followed up again via WhatsApp, Busisiwe still can't confirm the payment date. She does not read to understand and clearly need some training. I submitted another claim for service rendered on 9 February. I NEED A PAYMENT DATE!!! What's taking so long to pay claims if you have pay runs every Tuesday and Thursday???? Please contact me. ***
Helpful (0)
Replies (6)0
Replies (6)
Fedhealth Medical Scheme's replyOfficial
18 Feb 2026, 13:54Dear Member,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.
Best wishes,
Fedhealth
Fedhealth Medical Scheme's reply18 Feb 2026, 13:54
Official
Dear Member,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.
Best wishes,
Fedhealth
CW
Cindy W's updateReviewer Update
19 Feb 2026, 13:10Hi, so everyone I spoke to is too *********** to check that there's no refund bank details? Amore Meyer rep**** via email... Please provide an email address of a manager. I will not email membership and wait a month again. This is an escalation
CW
Cindy W's update19 Feb 2026, 13:10
Reviewer Update
Hi, so everyone I spoke to is too *********** to check that there's no refund bank details? Amore Meyer rep**** via email... Please provide an email address of a manager. I will not email membership and wait a month again. This is an escalation
Fedhealth Medical Scheme's replyOfficial
19 Feb 2026, 14:22Dear Cindy
Your case is already escalated to the Executive Office which is the highest level of customer service escalations.
A refund can only be processed when we have refund banking details on record. Your current ABSA account is only listed for contribution collections.
Please confirm if the same account can be used for refund purposes.
Best wishes,
Fedhealth
Your case is already escalated to the Executive Office which is the highest level of customer service escalations.
A refund can only be processed when we have refund banking details on record. Your current ABSA account is only listed for contribution collections.
Please confirm if the same account can be used for refund purposes.
Best wishes,
Fedhealth
Fedhealth Medical Scheme's reply19 Feb 2026, 14:22
Official
Dear Cindy
Your case is already escalated to the Executive Office which is the highest level of customer service escalations.
A refund can only be processed when we have refund banking details on record. Your current ABSA account is only listed for contribution collections.
Please confirm if the same account can be used for refund purposes.
Best wishes,
Fedhealth
Your case is already escalated to the Executive Office which is the highest level of customer service escalations.
A refund can only be processed when we have refund banking details on record. Your current ABSA account is only listed for contribution collections.
Please confirm if the same account can be used for refund purposes.
Best wishes,
Fedhealth
CW
Cindy W's updateReviewer Update
19 Feb 2026, 14:48Please use the ABSA account that my contributionz are paod from. Thank you
CW
Cindy W's update19 Feb 2026, 14:48
Reviewer Update
Please use the ABSA account that my contributionz are paod from. Thank you
CW
Cindy W's updateReviewer Update
09 Mar 2026, 11:30Why must one revert to this platform to get assistance? Your whatsApp agents are ***********! I've been waiting weeks for my refund! Since when are refunds written off? Make it make sense. Look at the refund iro Sr Nortje on 3 March. This is half the amount. Can someone more senior give proper feedback? I'm getting real IRRITATED with the agents. Agents send emails with no names.. Look at 060326QFYTRP and address that person with their vague replies!! Fedhealth do better with your customer service!!!!!
CW
Cindy W's update09 Mar 2026, 11:30
Reviewer Update
Why must one revert to this platform to get assistance? Your whatsApp agents are ***********! I've been waiting weeks for my refund! Since when are refunds written off? Make it make sense. Look at the refund iro Sr Nortje on 3 March. This is half the amount. Can someone more senior give proper feedback? I'm getting real IRRITATED with the agents. Agents send emails with no names.. Look at 060326QFYTRP and address that person with their vague replies!! Fedhealth do better with your customer service!!!!!
CW
Cindy W's updateReviewer Update
11 Mar 2026, 06:51What's your turnaround time to respond to HP complaints?
CW
Cindy W's update11 Mar 2026, 06:51
Reviewer Update
What's your turnaround time to respond to HP complaints?