Refund due Unacceptable Delay in Refund Processing | ***...

Subject: Urgent Complaint – Unacceptable Delay in Refund Processing | ***

Dear Fedhealth Regarding the unacceptable delay in processing my refund under reference 300126QD4L2B. I requested a refund after being informed that my account reflects a credit balance. Five days ago, I was advised that the matter had been handed to your credit controller. I find it extremely concerning that it has taken five full days simply to confirm that the account is in credit. Today, I was informed that I must now wait an additional three to five working days for the refund to be processed. This extended delay is unreasonable and reflects poorly on your service standards, particularly for a matter that should be straightforward. To add to the frustration, while waiting for feedback, I received an automated message stating: “Your previous conversation expired. Starting a new conversation.” This gives the impression that my query has not been handled with the urgency or continuity it deserves.

As a paying member, I expect efficient and timely service, especially where my own funds are concerned. I therefore request: 1. Immediate payment of the overpaid amount 2. Escalation of this matter to a senior manager for urgent resolution 3. Please treat this matter as urgent. I expect a prompt response within 24 hours confirming when the refund will reflect. Kind regards, DSingh Membership no : ***