Refund Demand

I started working for Hollard in January of which I had to get my medical aid sorted. I chose Fedhealth to be my preferred choice however, I have not received any joy. It's the 6th of May today and guess what... my medical aid cover has not been activated and yet deductions are going off in my account. I queried this matter two months ago with my HR department and the case is not yet resolved. I was asked a few weeks ago to reapply with using the "new" template, as it is, no feedback has come through after completion.

What I'm requesting is all my premiums back because I'm sick and tired of being treated like this and want to move back to my original medical scheme.