REFUND!!!

REFUND!!! On Saturday the 10th of March I took my daughter to the doctor and I wasn't able to get my daughters medication due to the medical aid being suspended I was really upset and paid cash for the antibiotic, when I got to work on Monday I phoned in asking why it was suspended and they corrected the system I then asked them can I please send through the slip/receipt that I had paid for the medication and they would refund me, which I then sent through everything I phoned in just about every 2 day (Tuesday and Thursday) as they advised that is when payment are made, on Thursday the 22nd of March I asked to please take this further because it had been more than 5 working days from when I had submitted this and was given this number to follow up on 220318QP0P36. The claim was then sent to management and I received a email on 27 March saying they need a invoice from Dischem to process my refund, which I requested from Dischem and sent it through same day, now when I called this morning they says they still have not received anything. I cant believe this, and it took them 11 days to tell me they need an invoice and now another 4 days to tell me they haven't received anything I cant believe this is what one needs to go through in order to get a small refund paid back to you, we pay so much money towards our medical aid and this is the level of service we get in return.