Receiving poor service

The claims procedure is a joke. Yesterday I was told that the claim would be paid, only to find out that they are going to pay the provider and not into my account as requested and being told a soppy story. It was then reversed and now the claim is not going through as they want new codes, How could this go from being paid to the provider to needing more information. Is there anybody at Fedhealth that can actually sort this out. Contact me to sort this out.