Rather call Ghost Buster, than FedHealth - You will get an answer faster

Absolutely shocking service from Fedhealth. I don't know why they call themselves a medical aid cause you can never get the service you pay for. I have been trying to get hospital authorisation for 4 days already. I will most likely be dead by the time someone answers a phone or assists me. 50 calls later, whatsapp chat used, and their stupid AI and live chat used. App doesnt work. NO RESPONSE. I am absolutely disgusted! If you're considering them, rather stay away! I know I will be leaving them very soon.