****** CEO

<p>Last year I had a claim rejected for my son. I asked to have it reviewed and was called by someone called Deon. When he also rejected the claim, I asked to speak to their CEO - a Mr. Jeremy Yatt. I was quite emotional by the time we spoke and wish I had conducted myself better in the call. Mr. Yatt then got quite agitated and even sarcastic - something I wouldn't moan about given my own behaviour.</p> <p>What happened at the end of the call though has haunted me since then. I have decided I shouldn't remain quiet about it any longer. As I ended the call, but had not hanged up, he said quite clearly - and I think knowing I was still on the phone - STUPID F!NG K-WORD.</p> <p>I switched medical aids at the end of last year and don't care much for what happens at Fedhealth but I do think that Mr. Yatt needs to either apologise and get help or his organisation needs to deal with him. Over to you</p>