Quick to take your monthly debit but deliver the WORST service!

Fedhealth is going to drive me to my grave before my time. 1.Your call centre does not know what's going on and can't even spell simple procedures or take down information.The amount of times I got transferred for an authorization not only used all my airtime but took the entire day to get approval but at the LAST minute!My procedure is first thing in the morning. 2. I am having the same procedure I had done in January but your authorization letter this time has come with some extra costs and treating the procedure as a day procedure? Does anyone in Authorisations know what any medical procedure is and how long recovery is. 3. I want to return back to the despicable call centre that I had to follow up several times to get authorization.You never speak to the same person so you have to start giving information from the start. They make you hold several times with no resolution. THEY can't even call you back. You can't even email them. It's an absolute joke and I cannot wait to take this one step further and expose them for the *****s that they are.