QUERY DOES NOT GET SORTED OUT

<p>My husband went to the Doctor on the 31st of May for a chronic visit. I logged a query with Darren on the 18th of July to make sure the visit were paid out of the correct funds, but the visit were paid from the 1 visit we get per year, which is incorrect and Darren logged a query. He said it will take 5-7 working days. When I followed up on the 2nd of August there was nothing done and a new query was logged. I contacted the customer service again today (24 August)and was told it will take another 5-7 days to be sorted out. It is unacceptable that a query takes so long to sort out, this is from the 18th of July already, Reference Nr: 020816QW5XBK. Please help me with this. Thank you</p>