AP
Arno P

1 reviews | Active since Oct 2016

26 Oct 2016, 17:57

Putting Lifes in Danger

<p>My wife went to Nelsprruit for work, she aquired abdominal pain to such extend, that she had to visit DR. They wanted to admit her, she declined and phoned me to fetch her, as she could not drive. I left PTA and picked her up, headed back. On arrivall we phoned Fedhealth, 3x times their operators confirmed that Eugene Marais ( very close to is) is not covered under our scheme. They mailed us a list, we went to 4 x hospitals ons list, my wife in much pain, no one could help us, I phoned Eugene marais, they confirmed, we are indeed covered to use them. Wife got admitted, serious problems, FED HEALTH gave us the wrong info, this could have had life changing affects die to *********** staff in their Call centre, this happened 27/10/2016. We will leave this medical scheme ASAP</p>

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply27 Oct 2016, 13:43
Official

We are terribly sorry to hear about your bad experience. Please allow us some time to look into the matter, and a consultant will be in touch as soon as we have some news.

Kind Regards
The Fehdealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply15 Nov 2016, 09:38
Official

A consultant has been in touch to discuss your concerns in detail. We trust that you are happy with the result.

Kind Regards
The Fedhealth Online Team