CS
Chantel S
1 reviews | Active since Oct 2019
10 Feb 2020, 12:06
POOREST SERVICE EVER!!!
POOREST SERVICE EVER!!!! REF: 030220QWONWZ
We received a letter in December advising that our medical aid will be increased from R2779 to R3130 effective 01st of January 2020. The debit order amount that went off was R3958.75.
I phoned the call center last week and they advised it would be resolved with 48hrs. I called the call center again today as I have not received any feedback. I held on for 20 minutes after putting the phone down.
It is impossible to get through to the call center!!!
I want this resolved immediatly.
Regards,
Chantel Fourie *** ***
Helpful (0)
Replies (3)0
Replies (3)
Fedhealth Medical Scheme's replyOfficial
10 Feb 2020, 12:34Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply10 Feb 2020, 12:34
Official
Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
CS
Chantel S's updateReviewer Update
10 Feb 2020, 14:07I was contacted by Fed health on the 10th of February by a consultant. She advised that a mail was sent in December requesting for income verification forms to be completed.
We never received such an e-mail but received a Sms in January advising of the documents outstanding and if not received by a certain date the premium will be adjusted.
Fedhealth has charged us R838.75 more, and their ridiculous reason is that they did not receive the documents in December. There was no changes to my father in laws income.
Fedhealth just blatently refuse to refund the money. My parents in law earn a state pension and cannot afford for Fedhealth to ***** this from them.
I will not recommend Fedhealth to anyone, they are absolutely useless and ******* that ***** from the old.
Chantel Fourie
We never received such an e-mail but received a Sms in January advising of the documents outstanding and if not received by a certain date the premium will be adjusted.
Fedhealth has charged us R838.75 more, and their ridiculous reason is that they did not receive the documents in December. There was no changes to my father in laws income.
Fedhealth just blatently refuse to refund the money. My parents in law earn a state pension and cannot afford for Fedhealth to ***** this from them.
I will not recommend Fedhealth to anyone, they are absolutely useless and ******* that ***** from the old.
Chantel Fourie
CS
Chantel S's update10 Feb 2020, 14:07
Reviewer Update
I was contacted by Fed health on the 10th of February by a consultant. She advised that a mail was sent in December requesting for income verification forms to be completed.
We never received such an e-mail but received a Sms in January advising of the documents outstanding and if not received by a certain date the premium will be adjusted.
Fedhealth has charged us R838.75 more, and their ridiculous reason is that they did not receive the documents in December. There was no changes to my father in laws income.
Fedhealth just blatently refuse to refund the money. My parents in law earn a state pension and cannot afford for Fedhealth to ***** this from them.
I will not recommend Fedhealth to anyone, they are absolutely useless and ******* that ***** from the old.
Chantel Fourie
We never received such an e-mail but received a Sms in January advising of the documents outstanding and if not received by a certain date the premium will be adjusted.
Fedhealth has charged us R838.75 more, and their ridiculous reason is that they did not receive the documents in December. There was no changes to my father in laws income.
Fedhealth just blatently refuse to refund the money. My parents in law earn a state pension and cannot afford for Fedhealth to ***** this from them.
I will not recommend Fedhealth to anyone, they are absolutely useless and ******* that ***** from the old.
Chantel Fourie
Fedhealth Medical Scheme's replyOfficial
11 Feb 2020, 13:56A consultant has been in contact and an email has been sent to you.
Fedhealth Medical Scheme's reply11 Feb 2020, 13:56
Official
A consultant has been in contact and an email has been sent to you.