Poorest customer service for new member

Absolutely poor customer service. I am trying to join FedHealth from 1 Jan 2019, but just trying to get my membership changed so that my husband is the principle member and not myself has been a tremendous problem apparently. And I actually need this to cancel my previous medical aid. Every time I call to see where my query is I get a different excuse, the last was the best - no every time I called the Turnaround time actually resets... meaning that instead of resolving my query in 5-10 working days, every time I escalate they get a new 10 days... so they are still within TAT. SERIOUSLY - this is how you treat potential members????? Not sure I want your medical aid any more.

Seriously considering just staying with my current.