Poor treatment and useless service

<p>I have been trying to get my PMB treatment plan approved for over a week. All I get told by the call centre is that it is "waiting approval". Nothing more than that. The most that I have received is that it has been brought to the attention of the call centre manager. This is ridiculous and does not help me at all. Firstly this has only been "brought to attention" and then to someone who has nothing to do with what I need done - how is a call centre manager supposed to approve my claim. I have asked to be phoned and I have received nothing. I emailed the PMB approval department and reived nothing. I need this approved TODAY (25 May 2016) so that I can see my doctor without having to pay R800, becuase it has still not been approved. I want someone to treat me as an acutal customer and who will go out of the way to help me and not just read from a call centre sheet. "We are here for you" is definitely not my experience. </p>