Poor support and waiting period shambles

I have recently tried to load my Wife onto my medical aid at Fedhealth. Forms Submitted (BTW You cant just send proof of current medical cover, you must send proof that you have had medical cover for x years. This we were not told) <br> <br> 1. Followed up numerous times & specified we wanted start date 1 March to give Discovery notice. Agents (plural) assured us there were notes on the system & not to worry - No Notes or not adhered to. <br> <br> 2. Wife approved but 3 month waiting period. I inquired as to the reason? The response was that she was only on discovery for 1 year. The doc they had is a tax certificate doc from Discovery for last year proof of cover as requested by Fedhealth. My wife has been with Discovery for 7 years. Requested to terminate with Discovery and provide a letter from Discovery showing the proof of 7 years & the termination date.However Fedhealth would not guarantee the waiting period would be reduced. So no day to day cover for 3 months but still full payment?<br> <br> 3 Dennis R (Manager) sent mail was promised a response same day. 2 days later after follow up mail no response.<br> <br> Conclusion move to new provider due to poor customer engagement & help with their processes