Poor support

So disappointed in Fedhealth maternity care. I have called the scheme multiple times while pregnant to enquire if I should register for any maternity program. It was said no they will pick it up via my claims. Fast forward my baby was born prem(emergency) , registered him and that was it. I called fedhealth to enquire why I did not receive a baby bag as other members I know received it and they said sorry you are no longer pregnant.. I think this is disgusting, paying over R6000 a month just for me and my baby and to get this service is not fine. I called so many times to enquire about this before but till this day I receive emails to sign up with a doula.... I mean you claim to pick up things with claims why keep sending me forms to compete for a doula.

Having gone through such a traumatic time, I would think your medical aid would be there to support and not just say o well sorry. Medical aid industry is really starting to loose its touch when saying they are member centric.