POOR SERVISE AND BAD COMMUNICATION

Since the 15-07-2022 I APP**** for my kids to be added on the medical aid, no response no progress. i called them and i was told dont worry they will respond. August I called again and i was told its still being processed. i said to them the membership should start in 01.09.2022 they said no worries. Monday 29.08.2022 they telling me that the form was filled incorrectly and its over 20days so i need to feel another one. i got angry and was on the call with some guy who said that they will need police station affidavit and i said to him im at work till Friday how can they tell me this on Monday and yet the 1st is on Thursday? He said its fine write it on PDF and send it, thats ;what the member department told him. today 31.08 i called and the lady who answered was so rude she even dropped the call on me. i then called again and the guy said they cant see my form that i sent on Monday. i said to him tomorrow is the first what will happen to my kids he said i will have to pay cash if needed be and i said if they need to be hospitalised then what considering i have app**** in July and has been doing follow up he said you pay also. so im so disappointed with the service and i realy have no words