POOR SERVICE LACKING INTEGRITY DISHONESTY AND UNNECESSARY DELAYS DUE TO USELESS EMPLOYEES

I had sent in a proof of payment for treatment which i paid in cash. the statement and proof of payment was sent on the 20/08/2019 to *** and ***. to date my refund has not been paid to my banking account. I called and spoke to Robyn Gilbert who was very unwilling to assist and gave me every excuse she was trained to give to a client when fedhealth fails to provide the honest and truthfull service. she indicated that the transaction was not processed and she cannot answer why. if i need to escalate or speak to a manager i would need to send an email requesting a mangers feedback. at this point i was already sensing that fedhealth is an extremely messed up orginisation. FEDHEALTH PLEASE REFUND ME MY MONEY!!! I PAY A PREMIUM TO YOUR ORGANISATION AND I EXPECT THE DUE DILIGENCE!!! I NEED MY FUNDS IN MY ACCOUNT BY THE 07/09/2017