POOR SERVICE FROM FEDHEALTH MEDICAL SCHEME

I called the chronic medication team yesterday to obtain clearance for 2 months in advance medication due to travel. Clearance was obtained and a query number issued by email. I was told to visit my pharmacy as early as possible to get the medicine. On arrival at the pharmacy this morning, the system rejected the claim.Fedhealth was called and after 30 minutes after been moved from one department to another, we were told that this had to be escalated and the call was ended. After spending 10 minutes on the phone yesterday to get the clearance and then 30 minutes trying to resolve the matter at the pharmacy this morning,i landed up paying for the medication.