Poor Service Fedhealth

I want like to lodge a formal complaint regarding poor and terrible customer/broker service.

On or about the 6th of February 2025, I did an online application via the Fedhealth portal. All the validations were clear but I could not submit due to an error. On the 6th of Feb, I called and emailed Khabo Pheza with a screenshot of the error as requested. Nothing. I called again and got an SMS to say that she will call me back, nothing. On 10th Feb I emailed her again for feedback, nothing.

Thereafter, for the entire week, I called your call centre and spoke to several people. I was asked to email the screenshot of the application for ***. On Friday 13th Feb I called again, frustrated that I cannot get assistance. I was informed it was escalated and I should call back to check. I called 3 times on the 13th to be told that the case is receiving attention.

On the 16th Feb I called again, this time to be told (1) can’t find anything and that the case was NTU and (2) resend the screenshot again. This time I spoke to the Escalations team (Eliza).